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Our Activities
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Our Instruments
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Step..0
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Strategic business analysis
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Balanced Scorecard templates
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Step..1
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Fact finding mission
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Structured Interview
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Pre-feasibility analysis
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SWOT analysis templates
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Step..2
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Needs assessment
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Survey
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Feasibility analysis
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Checklist
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Definition of the key business processes
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Business Process Modeling template (UML)
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Application of a logical framework
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LogFrame
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Step..3
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Definition of the support structure
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Support structure templates
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Definition of job profiles
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Job profile templates
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Definition of project objectives
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Reference list of project objectives
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Project phasing (setup phase, initial operating phase, expansion phase, and outreach phase)
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Project design templates
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Constitution of a project team
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Role models and team constitution blueprints
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Step..4
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Definition of use cases
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Use case templates
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Requirement specification
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ZMS checklist (example)
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Step..5
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Identification of key content for migration
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SOP* content selection
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Definition of design requirements
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Design templates
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Workflow design and implementation
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Workflow templates
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Rapid setup of a coaching portal workbench (usability engineering, template development, system setup)
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SOP portal setup (example, ZMS in 10 steps, short version)
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Step..6
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Staff coaching for different target groups:
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Action learning workshop templates
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- Project manager
- Template designer / Software Engineer / Developer
- Usability Engineer / Graphic artist
- Technical writer / Information architect / Professional indexer
- Subject matter expert / Author / Journalist
- Communications specialist
- Business process analyst
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Content production/migration during action learning workshops (authors/editors, producers/engineers, system managers), e.g. as blended learning events
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SOP content migration
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Project review
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After Action Review template
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Definition of workflows
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Workflow templates
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Step..7
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Based on the coaching results refinement of the portal solution and going live
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Portal template
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Step..8
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Design and implementation of an ASP / hosting solution
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SOP ASP hosting
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Definition of service quality
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Service Level Agreement template
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Step..9
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Project design for the rollout and release planning
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Project design templates
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Change process design
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Change process templates (example of a human resources centered change process model)
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Support structure design and assignment of roles
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Support structure templates
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Development of an organisation wide ICT Policy
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Policy templates
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Step..10
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Continuous business process optimisation and change request analysis
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Business Process Modeling template (UML)
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